Each refund request will be assessed on a case-by-case basis and when genuine value has not been received or isn’t able to be received, refunds will be granted at the discretion of Firefly Transformation® team. Proof of active participation and engagement with materials will be required.
Invoices for any Firefly Transformation® programs are automatically generated and can be requested at any time by emailing firstname.lastname@example.org.
Most of our payments are operated through an online and automated billing system (Online Payment). Where your payments are made via Online Payment:
You agree to ensure sufficient funds are available in your nominated account to meet any account withdrawals made by us on their scheduled due dates;
If payment is defaulted or not received, you authorise us to debit any outstanding funds from your nominated account without need for notification at a future date.
Where another agent or enterprise is debiting funds pursuant to an arrangement entered into with us, you also affirm the same rights and undertakings explained in these Terms to them.
We reserve the right to suspend or terminate any product or service, at our discretion, if payment is defaulted.
We reserve the right to on-sell or otherwise authorise a debt-collection or other authorised agency to collect any amount not paid by you.
We reserve the right to inform credit watch monitoring services of ongoing defaults trends or payment-avoiding strategies employed where we deem it is appropriate.
We endeavour to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If you are having difficulties or require a payment plan, please contact us.
In circumstances where we invoice you for payment, payment is due and payable by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.
From time to time, Firefly Transformation® may offer members the opportunity to purchase additional products and services at a discounted rate. To be eligible for this discount, you must be an active member in good standing at the time of purchase.
VIRTUAL AND IN PERSON EVENTS
For the purpose of the paragraphs below, any virtual events or in-person events hosted by Firefly Transformation® will be referred to as ‘Events’.
Events are strictly adults only to ensure professionalism and a quiet working environment for all other attendees.
Firefly Transformation® reserves the right to exclude you from any Event should you, in Firefly Transformation®’s sole determination, become disruptive.
You understand and acknowledge that Firefly Transformation® and/or its representatives may record any aspect of an Event (Recordings). Those Recordings may be in the form of audio, video or still photography, and those Recordings may be used in the production of marketing or other materials to be used by Firefly Transformation®.
You hereby waive any and all legal rights you may have against Firefly Transformation® in respect of Recordings of your participation in the event and grant to Firefly Transformation® the absolute right and permission to copyright and use, reuse and publish the Recordings where you may be depicted or included, in whole or in part, or composite or distorted in character or form, without restriction as to changes or alterations from time to time, or reproductions thereof in colour or otherwise, made through any medium and in any and all media now or later known, for art, advertising, trade or any other legal purpose. You also consent to the use of any printed matter in conjunction with that use.
You waive any right that you may have to inspect or approve the finished product or products of the Recordings or any printed matter that may be used in connection with the Recordings or the use to which it may be applied.
You hereby release, discharge and agree to hold harmless Firefly Transformation® from any and all liability that has or may occur in the making of the Recordings or any subsequent process or publication.
You acknowledge and understand that you are not permitted to make any of your own Recordings at any Event, webinar or other in-person forum.
In the unlikely event that Firefly Transformation® cancels an Event, you will receive a full refund of the purchase price paid for the Event. Firefly Transformation® will not reimburse any optional expenses including but not limited to flights and accommodation.
LIABILITY IS LIMITED
The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under the Australian Consumer Law.
We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of our Site, Firefly Transformation® Community or Our Content.
In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance of or reliance upon this Site, Firefly Transformation® Community or Our Content.
These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:
Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by us (including third party material and advertisements).
Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.
Accessing websites or servers maintained by other organisations through links on our Site, Firefly Transformation® Community or products or services. Links are provided for convenience only. We do not endorse linked websites nor their products and services and you access them at your own risk.
The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site.
You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our Site, Firefly Transformation® Community or through use of our products or services.
From time to time we may operate affiliate links for certain products and services from which we may receive compensation for recommending and promoting products/services linked to from this Site or via our Firefly Transformation® Community.
You cannot transfer or assign your Firefly Transformation® membership without Firefly Transformation®’s prior written consent.
We may assign or transfer our obligations under these Terms at any time, subject to giving you four (4) weeks prior notice in writing.
If a dispute arises between the parties in relation to these Terms, the dispute must be dealt with in accordance with this clause and any party claiming that a dispute exists must notify the other party to the dispute (Second Party) in writing of the nature of the dispute.
In the case of claims against us, all notices are to be provided to email@example.com.
If the dispute is not resolved by agreement within five (5) business days of the Second Party receiving the notice referred to above, either party may refer the matter to mediation conducted by a mediator agreed between the parties within a further five (5) business days or failing agreement within that period, as appointed by the executive director for the time being of the Australian Commercial Disputes Centre Limited.
Once a mediator is appointed, the parties agree that:
The costs of the mediator shall be borne equally between the disputing parties.
The chosen mediator shall determine the procedures for mediation.
The chosen mediator will not have the power or authority to make any other determination in relation to the dispute.
If the parties have not mediated a resolution of the dispute within ten (10) business days of the selection of a mediator, neither party shall be obliged to continue any attempt at mediation under this clause, and either party may then commence such legal proceedings as it considers fit in relation to the dispute.
Nothing in this clause prevents a party from commencing proceedings seeking urgent interlocutory relief from a court or tribunal of competent jurisdiction to hear the matter, if, in that party’s reasonable opinion, it is necessary to protect their rights.
Despite the existence of a dispute the parties must continue to comply with their obligations under the contract.
This clause survives termination of these Terms.
These Terms shall be construed in accordance with and governed by the laws of New South Wales, Australia. You consent to the exclusive jurisdiction of the courts in New South Wales, Australia to determine any matter or dispute which arises between us.
We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential.
If you have questions or comments regarding this Site, or Firefly Transformation® products or services, please email us at firstname.lastname@example.org
Trading Name: Firefly Transformation Pty Ltd
ABN: 436 366 12185
Telephone Number: +61 411 318 490
APPENDIX – COMMUNITY GUIDELINES
Goddesses of every vocation are welcome here! We are a community of caring empathic beings with so many gifts to share with the world, that may just be a little hidden.
Having a safe place to heal is vital in our journey of reconnecting to who we are. We want people to share that trust and support each other in our groups and forums. For that reason, we’ve developed a set of community guidelines, outlined below. These policies will help you understand what type of sharing is allowed in our private groups and communities, and what type of content may be reported to us and removed. Because of the diversity of our global community, please keep in mind that something that may be disagreeable or disturbing to you may not violate our community guidelines.
Be Respectful, Kind and Honest
Treat others as you would love to be treated. When we bring heart to our interactions they become authentic and supportive. Be your best self in your interactions. Comments that are inappropriately negative, rude, or attacking will be deleted, removed, or we will ask you to revise your thoughts. Everyone deserves love, no matter how much you may be suffering, so anything violating that will be removed.
Content shared in our Firefly Transformation® Community groups cannot be collected, repackaged, and/or shared outside the group. Every member of our communities has a right to privacy and the right to feel safe that their questions, answers, and experiences remain privy to group members only.
Keep on Topic
We reserve the right to remove posts based on off-topic content or offensive content.
Partnering with Other Members
Greater healing can occur when we have the support of the village…so do find new connections, new friendships…just please be cautious and do your due diligence.
We have a strict ‘no shopping for customers’ policy in our groups. This includes pointing people to blog posts with your offers/affiliate offers and publicly asking members to join your own Facebook groups or communities. Be cautious of unsolicited private messages to group members. If we get multiple complaints that you or someone else is using private messages to make unsolicited pitches to members, you may be asked to leave. You should view the group as your peers, not your leads.
Breaking the Rules
If you are deemed to be breaking the rules of the group, Firefly Transformation® reserves the right to remove you from the Facebook group that the offending behaviour has occurred within.